When a guide and the programme on screen disagree, record the actual item and observation before changing the setup. The mismatch may concern a title, edition or displayed information. A clear viewer-facing report is more useful than an unsupported technical diagnosis.
Keep this task separate from editing programme-data files. You can describe the problem accurately without knowing how the guide was assembled.
Identify the guide entry
Write the channel or programme label as shown, the relevant item context and the observation date. If the guide names an episode, preserve that detail. Avoid replacing the displayed wording with what you expected to see, because the difference itself may be the issue.
If you take a screenshot, inspect it for account identifiers, private source addresses and unrelated information before sharing. Keep a private original where useful and provide only the relevant copy through genuine support.
Describe what actually appeared
State whether the screen showed another programme, another episode or an item you could not confidently identify. Do not invent the replacement title simply to make the report complete. A narrow uncertainty is better than sending support an incorrect programme identity.
For a hypothetical mismatch, the guide may name one episode while the opening information identifies another. The useful report preserves both labels. It does not claim the entire channel is wrong or assign a cause to a data system that has not been inspected.
Check the intended route
Confirm that you opened the expected channel or item rather than a similarly named route, preview or replay. A different media item can explain a viewer’s confusion without proving a guide fault. Read the genuine page and programme information before concluding.
If the route is correct but the mismatch remains, use the provider’s actual reporting process. Include the precise labels and observed result. Do not send credentials or attempt to fix the issue by repeatedly replacing unrelated account data.
Keep the outcome scoped
Save any explanation and note whether a later check changed the result. A correction to one item should be recorded as that correction. It does not establish that every guide entry has been audited or that the same issue can never recur.
If the programme identity matters to a purchase or group session, leave the question open until the actual item is established. A guide can help navigation, but it should not become a stronger promise than the confirmed programme and viewing arrangement support.
Useful answers
Must I diagnose the guide-data cause before reporting?
No. Give the exact displayed entry, route and observed programme information without inventing a cause.
What if I cannot identify the programme that appeared?
Say that clearly and provide a concise description or relevant redacted image through genuine support.