Clearing cache and clearing app data have different consequences
Understand the different risks of clearing cached resources and removing a player’s stored configuration before choosing a maintenance step.
Explore the guide ↗Player setup, everyday viewing, television technology and account decisions, explained with useful steps and source links. Archive page 90.
Understand the different risks of clearing cached resources and removing a player’s stored configuration before choosing a maintenance step.
Explore the guide ↗Use a controlled before-and-after comparison so a successful result can be connected to the relevant change.
Explore the guide ↗Keep dates, time zones and diagnostic timestamps understandable without using the device clock to disguise another fault.
Explore the guide ↗Preserve exact non-secret error wording and the action that produced it so support can distinguish the failing layer.
Explore the guide ↗Check format and software-version expectations before restoring settings from another release.
Explore the guide ↗Keep a small private history of meaningful setup changes without turning the log into another credential store.
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