A player and the Google TV operating system receive updates through different controls. Updating one does not automatically prove that the other is current.
When a developer asks which version is installed, read the number from the app before and after the update. “I clicked update” describes an action, not its completed result.
Use Google Play’s app-management interface
Google’s current crash-help procedure opens Google Play Store by searching for it on the television. In the store, use the profile picture or initial to reach Manage apps & games and its Updates section. Read the available updates before choosing the appropriate action.
The visible account matters for store management. If you use multiple household accounts, avoid signing someone else out as an improvised fix. A player’s own username and password are separate from the Google account that manages its store installation.
Let the installation finish before testing
Choose the intended update or the displayed Update all option when that wider change is appropriate. Keep the device powered and let the store complete its work. Do not repeatedly launch, remove and reinstall the player while an update is pending.
After completion, open the player’s About screen or system app information and record the installed version. If it still shows the old release, note the store status and available storage instead of downloading an unrelated package from a mirror. Rollouts and device eligibility can affect which version is offered.
- Find Google Play Store on the television.
- Open the current profile’s app-management controls.
- Review and complete the available app update.
- Reopen the player and verify its installed version.
Keep the system update as a separate investigation
A television firmware or Android update belongs to the device’s System or manufacturer update route. Use it when the manufacturer or app developer identifies a relevant requirement, and review any preparation needed. Do not describe an app update as a television firmware update in a support request.
If the original problem persists, include the new app version and the exact failed action in the report. An up-to-date listing does not establish that every feature works with a particular service account. It is one useful condition checked, alongside the actual device, app edition and account method.
Useful answers
Does updating Google Play apps update my television firmware?
No. App updates and device system updates are managed separately.
Why is another household’s player version newer?
Device eligibility, store account context and release rollout can differ. Use your actual listing and installed version as the evidence.